Know Before You Buy

・Please use a soft ruler at the thinnest part of your wrist, stick it to your wrist in a circle, and measure your hand circumference. You don't need to reserve space for yourself.
・For example, if the measurement is 13.8cm, just remark "13.8cm" in the shopping cart.
・If you don't have a tape measure, you can use a thin wire or earphone wire instead.
・If you are not sure, you can take a photo and send it to us for viewing.

If you have a preference for wearing habits, please note to inform:
[closer to the skin] about 0.5cm reserved space, will not tighten the wrist [loose] about 1.0cm reserved space, can slide on the arm

We support most credit card payments: VISA / Mastercard / American Express / Discover / Diners Club

Yes, our crystals are all natural crystals from different high-quality mineral sources around the world, and we never use any inferior processing, dyeing or artificial synthetic crystals, please rest assured to buy.
Natural crystals are formed after tens of millions of years in the natural environment, and each natural crystal has a unique beauty.

This is normal, because each natural crystal bead is cut and polished by hand, so the size of each bead will be slightly different, and the error value is about 0.1-0.8mm.

Logistics and Freight

Products are generally produced and shipped within 2 working days, and different regions will have different delivery times after sending out.

Hong Kong|Macau:
Shipping method: SF Express
Delivery time: Estimated 3-5 days after sending

Shipping method: SF Express
Delivery time: Estimated 3-7 days after sending

We support global shipping and can ship to anywhere in the world.

【Hong Kong|Macao|Mainland】
Shipping method: SF Express (SF Express) [3-5 days to arrive]
Shipping fee: HKD$ 30
Order Offer: Free shipping for orders over HKD$ 300

Shipping method: SF Express (SF Express) [3-7 days arrival]
Shipping fee: HKD$ 50 (approximately NT$ 195)
Order discount: Free shipping for orders over HKD$ 300 (approximately NT$ 1180)

Shipping method: SF Express (SF Express) [4-7 days arrival]
Shipping fee: HKD$ 120 (about SGD$ 21 / MYR$ 72)
Order offer: Free shipping for orders over HKD$ 1000 (approximately SGD$ 181/ MYR$ 603)

【Other countries/regions】
Shipping method: SF Express / EMS / ordinary international mail [15-30 days to arrive]
Shipping fee: HKD$ 190
Order Offer: Free shipping for orders over HKD$ 1200

Sorry, we are temporarily unable to provide cash on delivery service.

After-sales service

In order to let you buy with more confidence, all products purchased at SA-KARU MACAU are entitled to a "seven-day worry-free appreciation period" and "elastic thread permanent warranty service" .

[Seven-day worry-free appreciation period]
• We have always been committed to providing customers with high-quality natural crystals, if you are not satisfied with the product you received, we can provide you with a one-time exchange or return.
• Customers can return unopened and used products within seven days after receiving them, and we will also refund the relevant money.
• Because the natural energy contained in natural crystals will be in harmony with the wearer's magnetic field after wearing and using, and become exclusive personal crystals. Therefore, we only accept returns and exchanges of unopened and used products, please understand.
• Customers are responsible for shipping costs incurred for returns and exchanges.

[Permanent Warranty Service for Elastic Thread]
• Anyone who purchases products containing elastic thread at SA-KARU MACAU can permanently replace the elastic thread for free.
• This warranty service includes the wire cost and manual cost of replacing the elastic thread for the product, and the cost of the back and forth mailing must be borne by the customer.

Description of crystal quality : Crystal is a natural product. After tens of millions of years of natural precipitation, there are unique textures and characteristics in it, such as "mineral defect", "flat head", "ice crack", "cloud and fog", etc. It is also the best proof of natural crystals that these situations are not a problem with the quality of the product.