Know Before You Buy

・Please use a soft ruler at the thinnest part of your wrist, stick it to your wrist in a circle, and measure your hand circumference. You don't need to reserve space for yourself.
・For example, if the measurement is 13.8cm, just remark "13.8cm" in the shopping cart.
・If you don't have a tape measure, you can use a thin wire or earphone wire instead.
・If you are not sure, you can take a photo and send it to us for viewing.

If you have a preference for wearing habits, please note to inform:
[closer to the skin] about 0.5cm reserved space, will not tighten the wrist [loose] about 1.0cm reserved space, can slide on the arm

We support most credit card payments: VISA / Mastercard / American Express / Discover / Diners Club

Yes, our crystals are all natural crystals from different high-quality mineral sources around the world, and we never use any inferior processing, dyeing or artificial synthetic crystals, please rest assured to buy.
Natural crystals are formed after tens of millions of years in the natural environment, and each natural crystal has a unique beauty.

This is normal, because each natural crystal bead is cut and polished by hand, so the size of each bead will be slightly different, and the error value is about 0.1-0.8mm.

Logistics and Freight

Products are generally produced and shipped within 2 working days, and different regions will have different delivery times after sending out.

Hong Kong|Macau:
Shipping method: SF Express
Delivery time: Estimated 3-5 days after sending

Taiwan:
Shipping method: SF Express
Delivery time: Estimated 3-7 days after sending

We support global shipping and can ship to anywhere in the world.

【Hong Kong|Macao|Mainland】
Shipping method: SF Express (SF Express) [3-5 days to arrive]
Shipping fee: HKD$ 30
Order Offer: Free shipping for orders over HKD$ 300

【Taiwan】
Shipping method: SF Express (SF Express) [3-7 days arrival]
Shipping fee: HKD$ 50 (approximately NT$ 195)
Order discount: Free shipping for orders over HKD$ 300 (approximately NT$ 1180)

【Singapore|Malaysia】
Shipping method: SF Express (SF Express) [4-7 days arrival]
Shipping fee: HKD$ 120 (about SGD$ 21 / MYR$ 72)
Order offer: Free shipping for orders over HKD$ 1000 (approximately SGD$ 181/ MYR$ 603)

【Other countries/regions】
Shipping method: SF Express / EMS / ordinary international mail [15-30 days to arrive]
Shipping fee: HKD$ 190
Order Offer: Free shipping for orders over HKD$ 1200

Sorry, we are temporarily unable to provide cash on delivery service.

After-sales service

為了讓您更放心選購,凡於SA-KARU MACAU購買的商品皆享有「七天無憂鑑賞期」以及「彈力線永久保修服務」

【七天無憂鑑賞期】
• 我們一直致力為顧客提供優質的天然水晶,如果您對收到的商品感到不滿意,我們都可為您提供一次性換貨或退貨。
• 顧客可以在收到商品起七天內,退換未經拆封使用的商品,我們也將退回有關款項。
• 由於天然水晶具有能量特性,一經使用將無法二次銷售,因此我們只接受退換未經拆封使用的商品,敬請諒解。
• 因退換貨所產生的運費需由顧客承擔。

【彈力線永久保修服務】
• 凡於SA-KARU MACAU購買含有彈力線的商品均可永久免費更換彈力線。
• 此保修服務包含為商品更換彈力線之線材費用及手工費用,唯郵寄來回所產生的費用需由顧客承擔。

水晶品質說明:水晶屬於天然產物,經過千萬年的自然沉澱,其內存在獨特的紋理和特徵,例如「礦缺」、「平頭」、「冰裂」、「雲霧」等皆為天然紋理,亦是天然水晶的最佳證明,這些情況並非商品品質出現問題。