After-sales service

In order to give you more peace of mind when purchasing, all products purchased at SA-KARU MACAU enjoy a "seven-day worry-free appreciation period" and " elastic cord permanent warranty service" .

【 Seven days worry-free appreciation period】
• We have always been committed to providing customers with high-quality natural crystals. If you are not satisfied with the goods you receive , we can provide you with a one-time exchange or return.
• Customers can return or exchange unopened products within seven days of receiving them, and we will refund the relevant money .
• Due to the energy properties of natural crystals, they cannot be resold once used. Therefore, we only accept returns and exchanges of unopened and used products. Please understand.
• The shipping costs incurred for returns or exchanges must be borne by the customer.

[ Elastic cord permanent warranty service ]
• Any product containing elastic thread purchased at SA-KARU MACAU can replace the elastic thread permanently and free of charge.
• This warranty service covers the cost of replacing elastic threads and labor costs for the product . Only the cost of mailing and returning the product must be borne by the customer.

Crystal quality description : Crystal is a natural product. After tens of millions of years of natural precipitation, it has unique textures and characteristics. For example, "mineral deficiency", "flat head", "ice crack", "cloud", etc. are all natural textures. It is also the best proof of natural crystal. These situations are not problems with the quality of the product.