Know Before You Buy
• Please use a soft ruler at the thinnest part of your wrist and place it around your wrist without looseness or tightness to measure your hand circumference. There is no need to reserve space for yourself.
• If you don’t have a soft ruler, use thin wire or headphone cord instead.
• If you are not sure, you can take a photo and send it to us for review.
We accept the following payment methods:
• Credit card: Visa / Mastercard / American Express / UnionPay
• E-wallet: Apple Pay / Google Pay
• Local bank transfer in Hong Kong and Macau: FPS/Easy Pay
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If you encounter difficulties during the payment process, you can contact our customer service specialist and we will answer your questions as soon as possible:
• Email: info@sa-karu.com
• Facebook: sakarucrystals
Our crystals are all pure natural crystals from high-quality mineral sources. We guarantee that we will not use any inferior processing, dyeing or artificial synthetic crystals, so please feel free to purchase.
Pure natural crystals are formed in the natural environment over tens of millions of years. Each natural crystal has a unique beauty.
Because each natural crystal bead is cut and polished by hand, the size of each bead will be slightly different, and the normal error value is about 0.1-0.8mm.
Shipping
After we receive the order, it usually takes 1-2 working days to complete the production and send it out. After sending out, different regions will have different delivery times. Please see our shipping page for details.
Sorry, we are temporarily unable to provide cash on delivery service.
After-sales service
In order to give you more peace of mind when purchasing, all products purchased at SA-KARU MACAU enjoy a "seven-day worry-free appreciation period" and "elastic cord permanent warranty service" .
【Seven days worry-free appreciation period】
• We have always been committed to providing customers with high-quality natural crystals. If you are not satisfied with the goods you receive, we can provide you with a one-time exchange or return.
• Customers can return or exchange unopened products within seven days of receiving them, and we will refund the relevant money.
• Due to the energy properties of natural crystals, they cannot be resold once used. Therefore, we only accept returns and exchanges of unopened and used products. Please understand.
• The shipping costs incurred for returns or exchanges must be borne by the customer.
[Elastic cord permanent warranty service]
• Any product containing elastic thread purchased at SA-KARU MACAU can replace the elastic thread permanently and free of charge.
• This warranty service covers the cost of replacing elastic threads and labor costs for the product. Only the cost of mailing and returning the product must be borne by the customer.
Crystal quality description : Crystal is a natural product. After tens of millions of years of natural precipitation, it has unique textures and characteristics. For example, "mineral deficiency", "flat head", "ice crack", "cloud", etc. are all natural textures. It is also the best proof of natural crystal. These situations are not problems with the quality of the product.
