Know Before You Buy
• Please use a soft ruler at the thinnest part of your wrist and place it around your wrist without looseness or tightness to measure your hand circumference. There is no need to reserve space for yourself.
• If you don’t have a soft ruler, use thin wire or headphone cord instead.
• If you are not sure, you can take a photo and send it to us for review.
We accept the following payment methods:
• Credit card: Visa / Mastercard / American Express / UnionPay
• E-wallet: Apple Pay / Google Pay
• Local bank transfer in Hong Kong and Macau: FPS/Easy Pay
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If you encounter difficulties during the payment process, you can contact our customer service specialist and we will answer your questions as soon as possible:
• Email: info@sa-karu.com
• Facebook: sakarucrystals
Our crystals are all pure natural crystals sourced from high-quality mines. We guarantee that no low-grade processing, dyeing, or synthetic crystals are used—so you can shop with confidence.
Natural crystals are formed over tens of millions of years in the natural environment, and each one possesses its own unique beauty.
As each natural crystal bead is hand-cut and polished, there may be slight variations in size. A normal margin of error ranges from approximately 0.1 to 0.8 mm.
Shipping
Once we receive your order, we typically complete production and ship it out within 1–2 business days. Delivery times will vary depending on the destination. For more details, please refer to our Shipping Information page.
We offer worldwide shipping and can deliver to destinations across the globe.
Supported shipping regions: < Click here to view >
Sorry, we are temporarily unable to provide cash on delivery service.
After-sales service
To provide you with peace of mind while shopping, all purchases made at SA-KARU MACAU are covered by a 7-Day Worry-Free Appreciation Period and Lifetime Elastic Cord Warranty Service.
【7-Day Worry-Free Appreciation Period】
• We are committed to offering high-quality natural crystals. If you are not satisfied with the product you received, we offer a one-time exchange or return.
• Customers may return or exchange unused, unopened products within seven days of receipt, and we will refund the corresponding amount.
• As natural crystals carry energetic properties and cannot be resold once used, we only accept returns or exchanges for products that have not been opened or used. Thank you for your understanding.
• Shipping costs incurred during the return or exchange process are to be borne by the customer.
【Lifetime Elastic Cord Warranty Service】
• Any product purchased from SA-KARU MACAU that includes an elastic cord is eligible for free lifetime cord replacement.
• This warranty covers both the cost of the cord and the labor required to replace it. However, shipping costs for sending and returning the item are the customer’s responsibility.
Crystal Quality Disclaimer:
Crystals are natural creations formed over millions of years, and they may feature unique internal patterns and characteristics such as "mineral inclusions," "flat ends," "ice cracks," or "cloudy formations." These natural features are a testament to the authenticity of natural crystals and do not indicate defects in quality.
