Know Before You Buy
・Please use a soft ruler at the thinnest part of your wrist, stick it to your wrist in a circle, and measure your hand circumference. You don't need to reserve space for yourself.
・For example, if the measurement is 13.8cm, just remark "13.8cm" in the shopping cart.
・If you don't have a tape measure, you can use a thin wire or earphone wire instead.
・If you are not sure, you can take a photo and send it to us for viewing.
If you have a preference for wearing habits, please note to inform:
[closer to the skin] about 0.5cm reserved space, will not tighten the wrist [loose] about 1.0cm reserved space, can slide on the arm
We support most credit card payments: VISA / Mastercard / American Express / Discover / Diners Club
Yes, our crystals are all natural crystals from different high-quality mineral sources around the world, and we never use any inferior processing, dyeing or artificial synthetic crystals, please rest assured to buy.
Natural crystals are formed after tens of millions of years in the natural environment, and each natural crystal has a unique beauty.
This is normal, because each natural crystal bead is cut and polished by hand, so the size of each bead will be slightly different, and the error value is about 0.1-0.8mm.
Logistics and Freight
Products are generally produced and shipped within 2 working days, and different regions will have different delivery times after sending out.
Hong Kong｜Macau:
Shipping method: SF Express
Delivery time: Estimated 3-5 days after sending
Taiwan:
Shipping method: SF Express
Delivery time: Estimated 3-7 days after sending
We support global shipping and can ship to anywhere in the world.
【Hong Kong｜Macao｜Mainland】
Shipping method: SF Express (SF Express) [3-5 days to arrive]
Shipping fee: HKD$ 30
Order Offer: Free shipping for orders over HKD$ 300
【Taiwan】
Shipping method: SF Express (SF Express) [3-7 days arrival]
Shipping fee: HKD$ 50 (approximately NT$ 195)
Order discount: Free shipping for orders over HKD$ 300 (approximately NT$ 1180)
【Singapore｜Malaysia】
Shipping method: SF Express (SF Express) [4-7 days arrival]
Shipping fee: HKD$ 120 (about SGD$ 21 / MYR$ 72)
Order offer: Free shipping for orders over HKD$ 1000 (approximately SGD$ 181/ MYR$ 603)
【Other countries/regions】
Shipping method: SF Express / EMS / ordinary international mail [15-30 days to arrive]
Shipping fee: HKD$ 190
Order Offer: Free shipping for orders over HKD$ 1200
Sorry, we are temporarily unable to provide cash on delivery service.
After-sales service
In order to give you more peace of mind when purchasing, all products purchased at SA-KARU MACAU enjoy a "seven-day worry-free appreciation period" and "elastic cord permanent warranty service" .
【Seven days worry-free appreciation period】
• We have always been committed to providing customers with high-quality natural crystals. If you are not satisfied with the goods you receive, we can provide you with a one-time exchange or return.
• Customers can return or exchange unopened products within seven days of receiving them, and we will refund the relevant money.
• Due to the energy properties of natural crystals, they cannot be resold once used. Therefore, we only accept returns and exchanges of unopened and used products. Please understand.
• The shipping costs incurred for returns or exchanges must be borne by the customer.
[Elastic cord permanent warranty service]
• Any product containing elastic thread purchased at SA-KARU MACAU can replace the elastic thread permanently and free of charge.
• This warranty service covers the cost of replacing elastic threads and labor costs for the product. Only the cost of mailing and returning the product must be borne by the customer.
Crystal quality description : Crystal is a natural product. After tens of millions of years of natural precipitation, it has unique textures and characteristics. For example, "mineral deficiency", "flat head", "ice crack", "cloud", etc. are all natural textures. It is also the best proof of natural crystal. These situations are not problems with the quality of the product.
